OriMar Bikes – Booking Terms and Conditions
Bike Hire – Orihuela Costa & Mar Menor Coast
Reviewed: 1st September 2026
Important
These Booking Terms & Conditions govern all bike hires and any custom cycling holiday arrangements made with OriMar Bikes (“OMB”).
By placing an order through our website, you confirm that you have read and accepted these Terms & Conditions.
A Rental Agreement will also be signed at delivery and forms part of the hire contract.
If there is any inconsistency between the Rental Agreement and these Booking Terms & Conditions, these Booking Terms & Conditions will take precedence, except where applicable law requires otherwise.
1. Definitions
For the purposes of these Terms:
“OMB”, “we”, “us” or “our” means OriMar Bikes.
“You”, “renter”, “customer” or “client” means the person placing the booking and/or entering into the hire agreement.
“Bike” means any bicycle, e-bike and associated accessories supplied by OMB.
“Booking” means a confirmed reservation for bike hire or associated services.
“Hire period” means the agreed period from delivery/start date until collection/end date.
2. Booking Process & Contract
Bookings are made online and are confirmed once an order confirmation has been issued by OMB.
You must be aged 18 years or over to enter into a hire contract.
Acceptance of these Terms & Conditions occurs during the online checkout process.
A Rental Agreement will also be signed at delivery and forms part of the contract.
Bike availability, size and model remain subject to fleet availability.
OMB reserves the right to decline a booking that cannot reasonably be fulfilled, including because of bike availability, rider sizing, delivery restrictions or operational limitations.
A booking is not secured until the required booking payment or deposit has been received.
3. Payments
3.1 Booking Deposit
A 30% booking deposit is normally required to secure the selected dates and bike(s).
Booking deposits are non-refundable, subject to any rights that cannot legally be excluded.
The remaining hire balance is payable on delivery unless OMB confirms an alternative payment arrangement in writing.
3.2 Additional Charges
Additional charges arising after the original booking may include:
Additional bikes or additional hire days.
Optional equipment or services.
Delivery or transport charges.
Large Group Delivery Surcharges.
Booking amendment administration fees.
Charges arising under these Terms or the Rental Agreement.
Where payment is requested for an amendment, additional bike or service, the amendment is not confirmed until the required payment has been received.
3.3 Custom Cycling Holidays
Payment arrangements for custom cycling holidays will be stated in the personalised quotation.
4. Security Deposit / Pre-authorisation
A €250 security pre-authorisation per bike is required prior to delivery.
This is normally completed through the secure payment link provided before the hire.
A pre-authorisation is not an insurance policy and does not limit your liability for loss, theft or damage.
The pre-authorisation will be released following satisfactory return and inspection of the bike, subject to the processing times of the customer’s bank/payment provider.
Failure to complete the required security pre-authorisation may result in the bike not being delivered and/or cancellation of the booking.
5. Identification & Lead Booker Responsibility
Valid photographic identification, such as a passport or national identity card, must be presented when requested.
The lead booker is responsible for the booking and for all bikes and equipment supplied under that booking.
The lead booker must ensure that all riders are aware of the applicable hire conditions and responsibilities.
The lead booker remains responsible for amounts due in connection with bikes or equipment included in their booking.
6. Delivery & Collection
6.1 Delivery Service
OriMar Bikes operates a delivery-based bike hire service.
Delivery and collection are arranged by appointment within an agreed time window.
Airport delivery and collection are not offered.
An adult must be present for delivery and collection.
OMB will contact the customer on the delivery day regarding the handover arrangements.
Bikes are supplied prepared for hire.
A track pump is available at handover for initial setup.
6.2 Standard Delivery Charges
Delivery charges are based on the delivery location and distance and will be communicated or calculated as part of the booking process.
Where applicable, the current standard delivery calculation is:
First 10 km: no delivery charge.
Beyond the first 10 km: €1.50 per chargeable kilometre.
Delivery remains subject to OMB’s current delivery service area and operational limits.
The applicable delivery charge shown or agreed for the booking forms part of the total booking price.
6.3 Large Group Delivery Surcharge – Five or More Bikes
Bookings containing five or more bikes may require additional vehicle capacity, loading, transport arrangements or multiple transport movements.
For this reason:
A Large Group Delivery Surcharge applies where advised by OMB to bookings containing five or more bikes.
The surcharge is payable in addition to the normal location-based delivery charge.
The amount will be communicated to the customer before the booking or relevant amendment is confirmed.
The surcharge will not be added retrospectively without first being communicated to the customer.
Where additional bikes are added to an existing booking and the revised total reaches five or more bikes, the Large Group Delivery Surcharge may become payable as part of that amendment.
Any additional delivery charge must be paid as requested before the amended booking is confirmed.
7. What Is Included with Each Hire
Road bikes are normally supplied with:
GPS mount compatible with Garmin, with Wahoo adapter available where requested.
Two bottle cages.
Saddle bag containing:
One spare inner tube.
Two tyre levers.
Hand pump.
Track pump available at handover.
Additional Charges
Spare inner tube used: €7.
Unreturned accessories: €10 per item, unless the replacement value is greater.
Optional Extras
Optional equipment may include:
Shimano SPD-SL pedals.
Shimano SPD pedals.
Look Keo pedals.
Helmet.
Branded bidons.
Optional equipment should be requested in advance and remains subject to availability.
Road-bike hire does not include pedals unless they have been specifically selected or agreed.
8. Bike Setup & Rider Measurements
Customers are responsible for supplying accurate rider information where requested.
Where saddle height is requested, this must be provided in centimetres and measured from the centre of the bottom bracket/crank axle to the top of the saddle, following the line of the seat tube.
Customers should not assume that stems, handlebars, cockpit components or other bike components will be changed or substituted as part of a standard rental.
Component changes are only included where expressly agreed by OMB in advance.
9. Use & Care of Equipment
Bikes must be used responsibly and only for their intended purpose.
Road bikes are intended for normal road cycling.
Participation using OMB bikes in races, triathlons, time trials or organised competitive events is prohibited unless OMB expressly agrees otherwise in writing.
Riders must comply with all applicable Spanish road traffic and cycling laws.
OMB requires riders to use an appropriate cycling helmet while using an OMB bike.
Riders are responsible for their own riding behaviour, route selection and personal safety.
Bikes must be stored securely when not in use.
Bikes should be stored indoors overnight wherever reasonably possible.
Bikes must not be left unattended in public locations.
Pressure washing is prohibited.
Appropriate care must be taken around sand, salt water, beaches and other corrosive environments.
The customer is responsible for loss, theft or damage beyond reasonable wear and tear.
10. Mechanical Issues During Hire
Procedures for reporting mechanical problems are set out in the Rental Agreement.
Any mechanical issue should be reported to OMB as soon as reasonably possible.
Punctures are the rider’s responsibility.
Call-out or recovery services are not included in the standard hire price.
Where a call-out service is available, a fee of €30 per bike may apply.
OMB does not guarantee that roadside assistance or recovery will be available at all times or locations.
Third-party repairs must not be undertaken without prior authorisation from OMB, except where necessary for immediate safety.
OMB will not normally reimburse unauthorised third-party repair costs.
11. Loss, Theft, Damage & Accidents
Loss, theft, damage or accidents involving an OMB bike must be reported to OMB immediately.
Where appropriate, theft or a road traffic accident must also be reported to the relevant Spanish authorities and a police/Guardia Civil reference obtained.
The customer is responsible for the bike and supplied equipment throughout the hire period.
The customer may be liable for repair costs or up to the full replacement value of the bike and/or equipment where applicable.
The €250 security pre-authorisation is not a limit on liability.
OriMar Bikes does not provide or sell insurance covering the customer’s liability for the hired bike.
Customers are strongly advised to arrange appropriate travel, cycling and/or bicycle-hire insurance before travelling.
12. Cleaning
Normal road use is expected.
However:
Bikes returned excessively contaminated with mud, sand, salt or similar material may incur a cleaning charge starting from €15 per bike.
Additional servicing, component replacement or labour costs may apply where contamination has caused mechanical damage or excessive wear.
13. Late Return & Non-Return
Bikes returned more than one hour after the agreed collection/return time may incur a charge of €25 per bike.
Where a bike remains unreturned for more than 24 hours beyond the agreed return time, additional hire, collection, recovery or other reasonable costs may apply.
Continued failure to return a bike may be reported to the appropriate authorities.
Customers should contact OMB immediately if circumstances outside their control are likely to affect the agreed collection.
14. Cancellations & Changes – Bike Hire
14.1 Booking Deposits
Booking deposits are non-refundable, subject to any rights that cannot legally be excluded.
14.2 Cancellation Charges
Cancellation charges are calculated according to the number of calendar days between cancellation and the scheduled hire start date.
60–23 days before hire
50% of the total booking value is payable.
22–15 days before hire
75% of the total booking value is payable.
14–0 days before hire
100% of the total booking value is payable.
Where payments already received exceed the applicable cancellation charge, any amount properly refundable will be dealt with accordingly.
14.3 Changes to Confirmed Bookings
All customer-requested amendments remain subject to availability.
First Amendment – More Than 14 Days Before Hire
The first amendment requested more than 14 days before the hire start date may be made without an administration charge.
Second and Subsequent Amendments
A €20 administration fee per amendment applies to the second and each subsequent customer-requested amendment to the same confirmed booking.
This applies even where the amendment is requested more than 14 days before the hire start date.
Amendments Within 14 Days
Any customer-requested amendment made within 14 days of the hire start date is subject to a €20 administration fee per amendment.
What Counts as an Amendment
An amendment includes, but is not limited to:
Adding bikes.
Changing bike quantities.
Changing bike models or types.
Changing bike sizes.
Changing hire dates.
Changing delivery details.
Adding optional equipment.
Adding or changing services.
Other customer-requested changes requiring OMB to revise the confirmed booking.
Correcting an obvious administrative error made by OMB will not be treated as a chargeable customer amendment.
14.4 Additional Bikes & Payment for Amendments
Where additional bikes or services are requested:
Availability must be confirmed by OMB.
Additional hire charges are payable.
Any applicable administration fee is payable.
Any additional delivery charge is payable.
Where the amended booking reaches five or more bikes, any applicable Large Group Delivery Surcharge is also payable.
Additional bikes are not reserved or secured merely because they have been requested.
Additional bikes or services become confirmed only once OMB has confirmed availability and the requested payment has been received.
OMB is not required to hold additional bikes while awaiting payment.
14.5 Reductions to Confirmed Bookings
Once a booking has been confirmed, a reduction to the original confirmed booking value is not permitted unless OMB expressly agrees otherwise.
This includes:
Reducing the number of hire days.
Reducing the number of bikes.
Removing agreed services.
Removing confirmed chargeable items.
Where a customer no longer requires part of a confirmed booking, this will normally be treated as cancellation of that portion of the booking and the original booking value remains payable in accordance with the applicable cancellation conditions.
No automatic refund or credit is created by reducing the customer’s requirements after confirmation.
14.6 Rescheduling
Where OMB agrees to reschedule a booking:
The replacement dates remain subject to availability.
Any price difference or additional costs are payable by the customer.
Any applicable administration fee may apply.
Rescheduled hire must normally take place within the same calendar year unless OMB agrees otherwise in writing.
14.7 Discretionary Amendments
OMB may, at its discretion, permit amendments outside the standard amendment conditions.
Any such amendment:
Is not guaranteed.
Remains subject to availability.
May incur a €20 administration fee.
May result in additional hire, delivery, transport or service charges.
Does not reduce the original confirmed booking value unless OMB expressly agrees otherwise in writing.
Allowing an amendment on one occasion does not oblige OMB to allow the same or a similar amendment on another booking.
15. Minimum Hire Periods & Operating Days
Carbon road bikes have a minimum hire period of 3 days.
Applicable minimum hire periods for other bike types are stated during booking.
OriMar Bikes is closed for delivery and collection on Sundays.
A hire may continue through a Sunday, but a hire cannot start or end on a Sunday.
Hire days are counted inclusively by calendar date: the delivery/start date is day one and the agreed collection/end date is the final hire day.
16. Custom Cycling Holidays
Custom cycling holidays are bespoke arrangements.
A personalised quotation may include:
Accommodation.
Bike hire.
Transfers.
Third-party services.
Payment schedules.
Specific cancellation terms.
Third-party suppliers may impose their own terms, payment requirements and cancellation conditions.
Where these differ from standard bike-hire terms, the applicable conditions will be identified in the personalised quotation before confirmation.
17. Liability & Force Majeure
Cycling involves inherent risks and customers participate at their own risk.
Customers remain responsible for riding within their ability and for complying with applicable laws and road conditions.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Subject to applicable law, OMB is not responsible for indirect losses unrelated to the performance of the hire contract.
OMB will not be responsible for delays or failure to perform obligations caused by circumstances genuinely outside its reasonable control.
Where such circumstances affect a booking, OMB will communicate with the customer and deal with the booking in accordance with applicable law and the circumstances involved.
18. Privacy & Communication
Personal information will be processed for purposes connected with:
Managing the booking.
Taking payment.
Delivering and collecting equipment.
Customer service.
Contract administration.
Safety, loss or damage matters.
OMB may contact customers by:
Email.
Telephone.
WhatsApp or similar messaging service.
Customers should ensure that the contact details provided at booking remain correct.
Personal data will be processed in accordance with OMB’s applicable Privacy Policy and data-protection obligations.
19. Electronic & Automated Communication
OriMar Bikes may use automated systems or an online assistant to answer routine questions, provide booking information and assist with customer enquiries.
Automated communications do not override:
The confirmed booking.
These Booking Terms & Conditions.
The Rental Agreement.
An express written agreement made directly by OMB.
Where an automated response conflicts with a confirmed booking or these Terms, customers should contact OMB for clarification.
20. Governing Law & Consumer Rights
These Terms & Conditions are governed by Spanish law.
Nothing in these Terms is intended to remove or restrict any mandatory rights available to a consumer under Spanish or applicable European Union consumer law.
Any dispute will be dealt with by the courts or authorities having jurisdiction under applicable law.
Nothing in these Terms requires a consumer to submit a dispute exclusively to a court other than one to which the consumer is legally entitled to bring proceedings.
21. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited only to the extent necessary.
The remainder of the Terms will continue to apply.
22. Failure to Enforce a Term
If OMB does not enforce a particular provision on one occasion, this does not mean that OMB has waived that provision or is required to waive it in the future.
23. Acceptance
By placing a booking with OriMar Bikes, you confirm that:
You have read and accepted these Booking Terms & Conditions.
You understand the payment and cancellation conditions.
You understand the conditions relating to booking amendments.
You understand that repeated changes to a confirmed booking may incur administration charges.
You understand that bookings involving five or more bikes may incur an additional Large Group Delivery Surcharge.
You understand your responsibility for the hired bikes and equipment.
You agree to complete the required Rental Agreement and security pre-authorisation.
You agree to comply with the applicable rules governing the use and return of OMB equipment.
OriMar Bikes
Your Ride. Your Time.